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Terms & Conditions

Terms & Conditons

At Valentino Hair LLC. Customer Satisfaction is our main priority. We Stand behind the quality of our products 100%. We believe we can work together with our customers to make every purchase a positive experience. Our hair is carefully hand inspected by our fulfillment team before leaving our location. Due to the nature of our product, and because each individual piece comes from a separate donor, we cannot guarantee hair color or texture.

 

All terms of payments are ALWAYS 100% upfront. As soon as you place an order online your credit or debit card will be charged. We have ZERO tolerance for credit card fraud and theft of or Merchandise. Any fraudulent purchases will be prosecuted to the fullest extent of law. Please Read the following terms to understand our policies in full. ALL SALES ARE FINAL.

Texture Disclaimer

Virgin Human Hair is distinct, and no two heads of hair are exactly alike. Our picturedd are meant to give you a good idea of our textures available. When you place an order with us you will notice that there will be a bit of variation between our pictures and the hair you receive. This is not avoidable nor should it be. Some textures may be more coarse, sleek, looser curls, tighter curls, etc. It is human hair and can vary with texture/ wave pattern.

Color Disclaimer

We only supply unprocessed virgin hair and it comes in natural shades of 1B (Off Black/Natural Dark Brown). If you choose to color the hair, it takes and holds permanent, semi-permanent, lifts, and cellophane beautifully! Please understand, we DO NOT suggest any chemical changes being performed by an unlicensed individual. Always refer to a professional for permanent change, as the product is your investment. Though it is possible to color the hair, the risk of damaging it increases dramatically. All hair reacts differently to different products and regiments. Reactions include but are not limited to extreme dryness, breakage, shedding, matting, and tangling. If an error occurs due to a chemical service, Valentino Hair LLC.and its entities are not liable or held accountable for damage.

Coloring, lifting, or dying the hair may affect the original texture of the hair. We are not responsible for the product after it has been altered from its original state. Please be forewarned, refunds and/or exchanges WILL NOT be issued for dissatisfaction with texture or color! ALL SALES ARE FINAL!

Pricing | Discounts | & Sales

The pricing listed on the website at the time of check out is the only price that can and will be honored. All prices are subject to change. Once an order has been placed, you do not have the option to redeem the sale price of any sales announced AFTER your order was placed. Coupon codes cannot be applied to any pending, existing, or shipped orders. Once the order is shipped, you cannot apply a bundle deal pricing to get more bundles. ALL SALES ARE FINAL!

ALL SALES ARE FINAL! All terms of payment are always 100% upfront. We accept all major credit cards through the merchant PayPal service. As soon as you place an order online your credit card/debit card will be charged.

We have zero tolerance for credit card fraud and/or theft of our merchandise. Any fraudulent purchases will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address, your order will be placed under our Fraud Verification Process to verify the validity of your credit card or PayPal account, before your shipment is released. If this is necessary, then this may delay the shipping of your order.

Once payment is made there are no cancellations of orders for refund.

Shipping

We have a standard 48-72 hour processing time prior to the shipment of all orders.

This processing time frame is subject to change due to sales or holidays.

Please review our shipping methods to receive an estimated time frame of the delivery of your package.

Please understand that if you choose express shipping you are opting out of our quality check and our branded products your order will be drop shipped directly to you from our vendor.

******NO SHIPMENT WILL TAKE PLACE ON WEEKENDS NOR HOLIDAYS******

*************INTERNATIONAL ORDERS: There is a possible Customs fee that can be requested by the postal service upon delivery/receipt of the package. Valentino Hair LLC. is not at liberty to calculate or charge customers as we have no control over the fees required outside of regular shipping fees. Customer is responsible for additional shipping charges. 

 

NO REFUNDS WILL BE ISSUED FOR REFUSED, ABANDONED OR DISPOSED PACKAGES! ALL SALES ARE FINAL! *****************

If a shipment is returned to us the customer will be responsible for any additional cost related to reshipment.

Shipping

Delivery Confirmation

Valentino Hair LLC. requires a signature upon ALL shipments. Any shipments that exceed $230 will be sent via Restricted Delivery. Please ensure whom the package is addressed to is the person available for delivery. No signatures can be waived on a package.

If you are not available at the time of delivery, your package will be held at your local post office for pick-up for up to two weeks time before being Returned to Sender.

Shipping Delays

All UPS and USPS shipments will require a signature. For your convenience please do not wait until the last minute to place your order. If you have a deadline, hair appointment, or other engagements; it is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust UPS and USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.

FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS:

omplete or incorrect address information is the major cause of shipment delays. Please be sure to cross-check the address information on your order. Make sure you have included ALL the information needed to deliver your package (Address, Apt Number, Etc.). Your order will be shipped via USPS or UPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the fee USPS charges us to make the correction or to reship the product.

 

NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS. ALL SALES ARE FINAL!

If a shipment is returned to us due to an incorrect address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS!

LOST SHIPMENTS

If you have tracked your package via UPS.com or USPS.com and there is a discrepancy in delivery information or it has been lost in transit please call us immediately. We  will need to contact the responsible shipping service right away and initiate a trace/investigation for your package. This investigation can take up to 7-10 business days. It is never guaranteed that the carrier will be able to locate/retrieve your package. If your claim is resolved, we will contact you to offer reshipment or a refund. If the claim is not resolved by the carrier, we will not be able to guarantee those options.

Refund/Return Policy

At Valentino Hair LLC.  We maintain a very high level of quality assurance by taking every bundle of hair through a vigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.

Due to the nature of our products, ALL SALES ARE FINAL.

Refund/Return Policy

Exchanges

Valentino Hair LLC. at its sole discretion, may exchange products under the following conditions:

Requests must be made within 3 business days of receipt of product(s).

Customers are allowed one exchange, if eligible, per order.

Any exchange requested after 3 business days of receiving the product will not be honored.

We will not accept any merchandise, which has been used or altered (washed, brushed, combed or cut) in any way.

According to the Federal law you cannot return human hair products that have been used due to hygienic reasons. Please return the item in the original and resalable condition as a necessary health precaution.

Product must be exchanged for something of equal or greater value. In order to process an exchange the product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value. Exchanges are limited to two exchanges per order. No refunds will be permitted, unless it is determined that Valentino Hair LLC is the party at fault, then we shall exchange the product at no additional cost to the customer.

Any exchanges upon request of the customer, he/she is responsible for reshipment costs as that is a separate service that has already been used.

Any exchange that permits a difference (less than original) customer will hold a store credit for the remaining balance owed as we do not refund ANY costs.

Exchages
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